Legal
Version 1.2 · Effective date: April 17, 2026
Last updated: April 18, 2026
This agreement is entered into between CoreLab Creative ("CoreLab", "we", "us") and the Client ("you", "the User"), any natural or legal person who accesses or uses the CoreLab Platform. By registering or using the Platform, the Client agrees to be bound by these Terms. If acting on behalf of a company, you represent that you have legal authority to bind it.
CoreLab is a subscription platform that enables businesses and professionals to:
The specific services available depend on the subscribed plan.
To register, the user must be at least 18 years of age (or acting on behalf of a legally incorporated entity), provide truthful and up-to-date information, and have authority to accept these Terms on behalf of their organization.
The Client is responsible for the accuracy of the information provided, maintaining the confidentiality of their credentials, all activity that occurs under their account (including that of their team members), and immediately reporting any suspected unauthorized access.
Registration requires email verification. Full access to the Platform is only available after completing this verification.
The Client may authenticate via their Google account, also accepting the applicable Google Terms of Service.
CoreLab offers TOTP-based two-factor authentication. Enabling it is optional but recommended. The Client is responsible for keeping their authentication devices secure.
The Client can view the list of active sessions (with device and browser information) from their account security settings and remotely close individual sessions. Each sign-out action is recorded in the activity history.
CoreLab offers different plans with varying service levels:
Payments are processed through a certified external processor. CoreLab never stores complete payment card data. Recurring plans are charged at the start of each monthly period. For single-payment projects, the deposit is charged upon confirming the engagement and the balance when the project is marked as completed.
If CoreLab offers a trial period, it will be specified at the time of registration. Upon expiry, the contracted plan will automatically start and the corresponding charge will be made, unless cancelled beforehand.
The Client may request a plan change from within the Platform.
Plan downgrade restriction: The system blocks downgrading to a lower plan while active requests exist (pending, in progress, or under review). The Client must wait until all active requests are resolved before downgrading.
Plan upgrade: Upgrades to a higher plan tier can be made at any time, even with active requests.
If an invoice payment fails, the subscription may enter a past-due state. A grace period is granted to regularize the payment. If not regularized, CoreLab may suspend or cancel access.
Published prices may or may not include applicable taxes. The Client is responsible for any taxes applicable in their jurisdiction.
The Client may cancel their subscription at any time. Upon requesting cancellation, the subscription is marked to cancel at the end of the billed period. Full access is maintained during that remaining time.
Read-only mode (reduced access): If active requests exist at cancellation, the Client retains read-only access until all are resolved. They may view their history but not create new requests or modify the account. CoreLab commits to completing active requests under the terms of the plan in effect at that time.
Grace period (3 days): When the last active request is closed, a 3-day grace period automatically begins during which the Client may review their information and export data, or reactivate their subscription.
Blocked access: Upon expiry of the grace period without renewal, access is blocked. Data is retained for an additional 90 days to enable reactivation.
From the moment cancellation takes effect, the Client cannot create new requests, projects, or team invitations, even during read-only mode with open tickets.
CoreLab may suspend or cancel access if payment is not regularized, the Client breaches these Terms, fraudulent activity is detected, or CoreLab decides to discontinue the service (with at least 30 days' notice).
Client data is retained for 90 days after access is blocked to enable reactivation. After that period, data is deleted or anonymized. The Client may request data export during the retention period at info@corelabcreative.com.
Invitations are sent by email, are single-use, and expire after 7 days. The member limit (including pending invitations) is determined by the contracted plan.
The Owner is responsible for the actions of all members, for revoking access when appropriate, and for assigning roles appropriate to each person's responsibilities.
Permitted and prohibited uses, and consequences of non-compliance, are detailed in the Acceptable Use Policy, which forms an integral part of this agreement.
The Platform, its software, design, logos, trademarks, and content generated by CoreLab are the exclusive property of CoreLab Creative. Use of the Platform does not grant the Client any ownership rights over these assets.
CoreLab grants the Client a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform in accordance with these Terms and the contracted plan.
The Client retains all rights over the content they upload (briefings, files, specifications). By uploading it, they grant CoreLab a limited license to use it solely for the purpose of providing the contracted services.
Deliverables produced by CoreLab, once the corresponding payment is completed, are the property of the Client. CoreLab may include them in its portfolio unless the Client expressly instructs otherwise for confidentiality.
CoreLab's obligations: Maintain the confidentiality of the content of Client requests and files; not disclose information to third parties except to the providers described in the Privacy Policy or as required by law; implement reasonable security measures.
Client's obligations: Not disclose confidential CoreLab information (unpublished prices, internal processes, etc.); use the Platform in a way that does not compromise the security of other Clients.
CoreLab makes reasonable efforts to keep the Platform continuously available, but does not guarantee uninterrupted availability. Interruptions may occur due to scheduled maintenance, security updates, or force majeure. CoreLab will provide reasonable advance notice of any maintenance affecting availability.
Unless specifically agreed in writing for Enterprise plans, CoreLab does not offer formal uptime guarantees. Interruptions do not automatically entitle the Client to compensation.
The Platform is provided "as is" and "as available". CoreLab does not warrant that it will be free from errors or interruptions, that it will meet all Client expectations, or that it will be compatible with all systems or devices.
To the maximum extent permitted by law, CoreLab's total liability to the Client will be limited to the amount paid in the 3 months prior to the event giving rise to the claim.
CoreLab will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption.
The Client agrees to indemnify CoreLab, its officers, employees, and providers against any claims, losses, damages, or expenses arising from: the Client's or their members' use of the Platform; breach of these Terms; infringement of third-party rights through uploaded content; or false representations made during registration.
CoreLab may modify Platform features or update these Terms. In the event of material changes, active Clients will be notified by email at least 14 days in advance. Continued use after the effective date implies acceptance. If the Client does not accept, they may cancel their subscription before that date without penalty.
These Terms are governed by the laws applicable in the jurisdiction where CoreLab Creative is incorporated, without prejudice to consumer rights recognized by local law.
In the event of a dispute, the parties will first attempt an amicable resolution. The Client must notify their claim to info@corelabcreative.com. CoreLab will respond within 15 business days.
If no amicable agreement is reached, disputes will be submitted to the competent courts of the jurisdiction where CoreLab Creative is incorporated, unless local consumer law mandates a different jurisdiction.
For users located in the United States, disputes not amicably resolved will be settled through binding individual arbitration (AAA or mutually agreed equivalent).
Class action waiver: The Client waives the right to participate in class proceedings. Each party may bring claims only on an individual basis.
Opt-out: The user may opt out of this clause by notifying in writing to info@corelabcreative.com within 30 days of first acceptance. This clause does not limit non-waivable consumer rights recognized by local law.
CoreLab respects intellectual property rights and responds to valid notices under the DMCA (17 U.S.C. § 512) and equivalent regulations.
Designated agent: info@corelabcreative.com — Subject: [DMCA] - Infringement Notice
A valid notice must include: signature of the rights holder or representative, identification of the infringed work, identification of the infringing material and its location, contact details of the claimant, good faith statement, and declaration under penalty of perjury.
CoreLab may cancel accounts of repeat infringers. Submitting false notices may result in legal liability.
Nothing in these Terms limits rights that local law recognizes as non-waivable, including those recognized by consumer protection legislation in the EU, United Kingdom, Mexico, Brazil, Argentina, Colombia, Chile, Peru, and the United States. To exercise the right of withdrawal (where applicable by law): info@corelabcreative.com — Subject: [WITHDRAWAL].
CoreLab Creative
Email: info@corelabcreative.com
Suggested subject: [TERMS] - brief description